Employee Benefits & Wellness

BlueCross BlueShield of Texas (Health) 
Website: www.bcbstx.com 
Customer Service: 1-800-521-2227
 BCBS Blue Access for  Members Registration 
BCBS Medical ID Card
 HMO Employee Summary of Benefits FY 2023 - 2024
 PPO Employee Summary of Benefits FY 2023 - 2024
HMO Blue Essentials Retiree Pre 65 Plan 2023-2024
PPO Blue Essentials Retiree Pre 65 Plan 2023-2024
 HMO Plan Documents FY 2021 - 2022
 PPO Plan Documents FY 2021 - 2022

Core Benefits
Medical, Vision, Dental, Life Insurance, Long Term Disability

Blue Cross Blue Shield (Health & Dental)
Website www.bcbstx.com
Customer Service: 1-800-521-2227

Dearborn of Blue Cross Blue Shield (Vision, Group & Voluntary Life)
Website: www.dearbornnational.com
Customer Service: 1-800-348-4512

Madison National (Long-Term Disability)
Website: www.ochsinc.com
Customer Service: 1-800-392-7295

Voluntary Products 
Optional/Supplemental Life, Critical Illness, Hospital Indemnity, Accident, Cancer, Short 
Term Disability, Medical Air Support, Legal Services, Permanent Life, Pet Insurance and 
457 Retirement

Dearborn (opt life) Information Listed Above

Colonial Life (Hospital Indemnity & Cancer)
Website: coloniallife.com 
Customer Service: 800-325-4368
 Cancer Claim
Accident Claim
Hospital Confinement/ Outpatient Surgery Claim

Trustmark (Short-Term Disability and Permanent Life)
Email: customercare@trustmarkbenefits.com
Customer Service: 1-800-918-8877 

Allstate Benefits (Legal Services)
Website: www.uslegalservies.net
Customer Service: 1-800-356-5231

MASA (Ambulance and Air Services)
Representative: Brice Calahan 956-252-6818
Customer Service: 1-800-423-3226

Community Loan 
Website: www.rgvcommunityloancenter.com
Customer Service: 956-356-6600

Wellfleet (Accident & Critical Illness)
Website: www.wellfleetworkplace.com
Customer Service: 1-855-900-4777
  Group Voluntary Critical Illness Policy and Optional Rider Claim

Nationwide (Pet Insurance)
Representative: Cynthia Martinez, 949-400-0700
Customer Service: 1-855-672-7093

Nationwide (457 Deferred Compensation Plans)
Representative: Sarita Null
Customer Service: 1-877-677-3678

Mission Square Retirement (457 Deferred Compensation Plans)
Formerly ICMA-RC
Representative: Sandra Aguilar Cell: (202) 759-7005
Email: saguilar@missionsq.org
Customer Service: 1-800-669-7400

VOYA (457 Deferred Compensation Plans)
Representative: Rolando Guerra 956-380-6475
Customer Service: 1-877-884-5050

Employee Assistance Program (Access to Counselors)
Website: www.niseap.com
Customer Service: 1-866-451-5465

*The EAP is for use by the covered employee only. While issues may 
concern family members, all contacts to the EAP must be made by the 
employee

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